Privacy Policy
At EduExplorer, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, platform, and services (“Services”). By using EduExplorer, you agree to the terms of this policy.
1. Information. We collect information in the following ways:
A. Information You Provide: Account Information: Name, email address, phone number, password, school, and age. Billing Information: If you subscribe to a paid plan, we may collect payment information (processed via secure third-party payment processors). Mentorship Details: Session preferences, goals, and messages shared with mentors.Surveys/Feedback: Optional information you provide to help us improve our services.
B. Information We Automatically Collect Device and Usage Data, such as IP address, browser type, pages visited, time on site, etc.Cookies and Tracking: We use cookies and similar technologies to improve user experience and site performance.
2. How We Use Your Information We use your information to provide and manage mentorship services, match students with appropriate mentors, Process payments and manage subscriptions, communicate with users (e.g., confirmations, updates, support), improve the platform, and develop new features in compliance with legal obligations. We do not sell your data to third parties.
3. Who We Share Your Information With. We may share your information with mentors (students receive relevant info for mentoring purposes), service providers (e.g., payment processors, analytics tools), and legal authorities (if required to comply with laws or protect our users). All third-party services we use must follow data protection and confidentiality agreements.
4. Parental Consent and COPPA Compliance. If your child is under 13, parental or guardian consent is required to use EduExplorer. We do not knowingly collect personal data from children under 13 without verified consent.
5. Your Rights and Choices Depending on your location, you may have rights to Access, update, or delete your personal information, withdraw consent, object to processing, and request a copy of your data. To exercise your rights, email privacy@eduexplorer.org. We will respond within 30 days.
6. Data Security We take steps to protect your data, including encrypting sensitive data (e.g., passwords, payment information), Secure servers and access controls, and regular security audits. Despite our efforts, no online platform is 100% secure. We encourage users to protect their passwords and report any suspicious activity.
7. Third-Party Links Our site may contain links to third-party websites (e.g., payment providers, school resources). We are not responsible for their privacy practices and encourage you to read their policies before sharing your data.
8. Data Retention We retain user data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. When no longer needed, your data will be securely deleted or anonymized.
9. International Users EduExplorer is based in the United States. If you access our platform from outside the U.S., data may be transferred and stored in the U.S., where data protection laws may differ.
10. Changes to This Policy. We may occasionally update this Privacy Policy. We will notify users of material changes via email or platform notification. Continued use of the platform after updates indicates acceptance of the changes.